Japan spoils you. It provides you with the amazing experiences of service at convenience stores, railway offices, restaurants; well everywhere. I have had the luxury to live in Japan for over 4 years and it has completely changed my perspective of how businesses and customers interact with each other. I am not just talking about the big players like NTT, Softbank, 7 Eleven or Japan Railways, I also talk about the local Mom and Pop stores like that ramen place down the street or the shop that sells stationery goods in a shopping district in front of the train station […]